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ABA Intake Coordinator - Guatemala | Remote

ABA Intake Coordinator - Guatemala | Remote

OpsArmyGuatemala City, Guatemala
Hace más de 30 días
Descripción del trabajo

ABA Intake Coordinator (ABA Therapy for Autism Care / Behavioral)

Full-time | Remote

About the Role :

The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with internal teams to transition families smoothly into the care process.

Apply here :   https : / / operationsarmy.com / application

Key Responsibilities :

  • Outreach & Screening :

Contact new inquiries promptly and conduct intake screenings.

Collect required information and assess eligibility.

  • Provide compassionate, supportive communication to families.
  • Lead Management & Documentation :
  • Accurately record intake data in Salesforce (or similar CRM).

  • Convert qualified leads and close out ineligible or unresponsive cases.
  • Conversion & Follow-Up :
  • Re-engage paused or unresponsive families to improve conversions.

  • Provide after-hours or weekend coverage as needed.
  • Collaboration & Quality Assurance :
  • Follow standard procedures, scripts, and quality guidelines.

  • Coordinate with intake, clinical, and RCM teams for seamless transitions.
  • Participate in ongoing training and improvement initiatives.

    Qualifications :

  • Prior experience in  Applied Behavioral Analysis (ABA) therapy for Autism care  required.
  • Bachelors degree or equivalent work experience preferred.

  • At least  2 years  of experience in  patient intake, healthcare operations, or customer service .
  • Proficiency in  Salesforce  or similar CRM systems.

    Excellent English communication skills  (verbal and written).

    Strong empathy, professionalism, and phone presence.

    Detail-oriented, organized, and data-accurate.

    Flexible to work evenings or weekends as needed.

    Apply here :   https : / / operationsarmy.com / application

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    Guatemala • Guatemala City, Guatemala

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