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TripleTen
Customer Retention SpecialistTripleTen • Guatemala City, Guatemala, GT
Customer Retention Specialist

Customer Retention Specialist

TripleTen • Guatemala City, Guatemala, GT
Hace más de 30 días
Descripción del trabajo

📚TripleTen es la Edtech #1 en Estados Unidos. Fundada en 2019, somos una empresa multicultural; actualmente tenemos +25,000 estudiantes activos en todas partes del mundo. Nuestros bootcamps garantizan casi el 80% de empleabilidad durante los 45-60 días posteriores a la graduación.

🥇Fuimos reconocidos en 2023 y el 2024, como el bootcamp tecnológico mas importante de la región.

¡Estamos buscando un/a Especialista en Retención de Clientes y Ventas para unirse a nuestro creciente equipo en América Latina!

Este es un rol clave que requiere sólidas habilidades de ventas, inteligencia emocional y la capacidad de retener estudiantes, guiándolos a través de sus desafíos y resaltando el verdadero valor de continuar su educación con nosotros.


Porfavor diligenciar su CV actualizado




Brand:
TripleTen

What you will do:

  • Gestionar de principio a fin las conversaciones con estudiantes que estén considerando cancelar su programa o solicitar un reembolso, utilizando habilidades de venta consultiva para comprender su situación y encontrar la solución más adecuada.
  • Manejar objeciones y negociaciones, incluyendo conversaciones difíciles, sensibles o escaladas, manteniendo siempre un enfoque empático y orientado a soluciones.
  • Identificar oportunidades para aportar mayor valor al estudiante y presentar alternativas de manera estratégica, según cada situación.
  • Contactar proactivamente a estudiantes que presenten señales de riesgo de abandono y trabajar para encontrar soluciones que favorezcan su continuidad en el programa.
  • Cumplir de forma consistente con los objetivos y KPIs individuales de retención.
  • Utilizar el CRM para registrar de manera precisa y oportuna las interacciones, acuerdos y resultados de cada caso.
  • Contribuir con ideas y feedback para mejorar la experiencia de retención y optimizar los procesos internos.
  • Colaborar con otros equipos cuando sea necesario para encontrar soluciones adecuadas para los estudiantes.
  • Participar activamente en capacitaciones y aplicar el feedback recibido para desarrollar continuamente tus habilidades de ventas, negociación y retención.




What we can offer you:

  • Trabajo 100% remoto.
  • 600 USD brutos al mes + bonos mensuales según resultados de KPIs (Salario final de aprox $1,500-$1,800 USD/mes)
  • Desarrollo profesional en un equipo internacional.
  • Oficina digital cómoda. Usamos herramientas modernas como Slack, Notion, Zoom, HubSpot, HiBob para una colaboración fluida.
  • Equipo diverso y unido distribuido por EE. UU., Latinoamérica ¡y más!

  • Experiencia comprobada en ventas (mínimo 2 años cerrando ventas consultivas en B2C/B2B2C, preferentemente en el sector financiero o educativo).
  • Experiencia en Retención.
  • Nivel avanzado de español (C2).
  • Nivel básico/intermedio de Inglés
  • Fuertes habilidades de persuasión y negociación; alta inteligencia emocional.
  • Capacidad para manejar objeciones de manera efectiva y convertir desafíos en oportunidades.
  • Altamente organizado/a, proactivo/a y cómodo/a trabajando con sistemas CRM.
  • Conocimiento general de la industria EdTech.
  • Experiencia laboral en mesa de ayuda, call center y/o profesiones relacionadas con atención al cliente.
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Customer Retention Specialist • Guatemala City, Guatemala, GT

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