Help Desk Technician

The Help Desk Technician position involves providing Level III IT support to both employees and contractors. As part of the job, you'll be responsible for analyzing and resolving service desk tickets, as well as responding to requests via emails, slack, online calls, or in-person and addressing most complex technical issues that Tier I and Tier II support escalates.

Requirements

• Experience :   3-5 years of experience as an IT Support Technician or comparable support position.
• Knowledge of Active Directory, Google Workspace, Atlassian Jira, Slack, and MS Office 365 applications.
• Knowledge of Windows 11, Windows 10, Mac OS and Linux Ubuntu.
• Knowledge of Mobile OS iOS and Android.
• Possessing knowledge of network systems.
• Ability to work independently, as well as the ability to diagnose and resolve complex problems.
• Ability to contribute to the knowledge base to assist other support tiers.
• Ability to implement proactive solutions to prevent future problems. Maintain detailed documentation of solutions and procedures.
• Ability to write service desk case reports and correspondence.

We offer :