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Business Analyst | LATAM

Business Analyst | LATAM

SofkaGuatemala City, Guatemala Department, .GT
Hace 2 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

✨ Are you looking for new challenges and a place where you can enjoy a close, supportive environment while constantly learning?

Welcome to a team with a clear purpose : “TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally!” 🚀

What will you find?

  • Technical and personal challenges that will keep you in constant growth.
  • A connected team focused on your physical and mental well-being. 🌱
  • A culture of continuous improvement — fresh, collaborative, and full of learning opportunities with people always willing to support you.
  • KaizenHub , a program designed to boost your talents through feedback, mentoring, and coaching with Sofka U. It’ll be both a challenge and a game! 🧠
  • Programs like Happy Kaizen and WeSofka that take care of your physical and emotional well-being.

What are we looking for?

A Business Analyst with solid experience in the health insurance sector . This role is key to bridging business needs with technology delivery — ensuring alignment, clarity, and value creation across projects.

Your mission will be to act as the connection point between business stakeholders and technical teams, translating requirements into meaningful, high-impact deliverables. You’ll analyze and document processes, user stories and functional requirements, while collaborating closely with Agile teams to drive efficiency and continuous improvement.

Responsibilities

  • Act as liaison between business stakeholders and technical teams, ensuring requirements are accurately captured and translated into deliverables.
  • Analyze and document processes, user stories, and functional requirements to support business objectives.
  • Support testing activities, including test case review, execution, and defect tracking.
  • Prepare and maintain project status reports using Microsoft Project and other reporting tools.
  • Collaborate in Agile ceremonies (planning, refinement, reviews, retrospectives) within a Scrum Team.
  • Design process flows, wireframes, and mockups using appropriate tools to communicate requirements and proposed solutions.
  • Contribute to continuous improvement of processes, ensuring alignment with best practices in service analysis and project delivery.
  • Requirements

  • At least 4  years of experience as a Service or Business Analyst .
  • Strong knowledge of Agile methodologies .
  • Understanding of business processes and testing support .
  • Proficiency with Microsoft Project for project progress reporting.
  • Familiarity with mockup and flowcharting tools (e.g., Figma, Balsamiq, Lucidchart, Visio).
  • Bilingual (Spanish–English) communication skills.
  • Knowledge of Azure DevOps .
  • Conditions

    Permanent contract — we want long-term relationships and for you to be part of our family for years to come! 💚

    Looking for professional growth? At Sofka , we offer a complete learning ecosystem with multiple tools to help you close skill gaps and boost your career. You decide how you want to grow! 🌟

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    Analyst • Guatemala City, Guatemala Department, .GT

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