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IT Specialist

SnaphuntGuatemala

Hace más de 30 días

Descripción del trabajo

The Offer

Work From Home – Enjoy the flexibility of a fully remote role.
Grow in Tech – Gain hands-on experience in IT and telecom support.
Make an Impact – Help businesses, especially in healthcare, stay connected with reliable communication services.

The Job

Are you passionate about technology, problem-solving, and customer support ? Do you want to grow in an IT / telecom role while working remotely ? If so, this is your chance to be part of a fast-growing VoIP phone company that provides essential communication solutions to businesses, especially in the healthcare and long-term care industries .

What You’ll Own

As a Remote IT Specialist , you will be the go-to person for technical support, troubleshooting, and account management , ensuring our clients experience seamless communication solutions .

Support & Troubleshooting

Manage incoming support calls and tickets , resolving or escalating issues when needed.

Provide basic troubleshooting for eFax issues, including :

Sending test faxes to confirm functionality.

Working with IT teams to locate missing eFaxes or emails .

Checking fax queues and resolving delivery issues .

eFax Account Management

Monitor and respond to tickets related to eFax setup, modifications, and cancellations .

Set up new eFax numbers and accounts for customers.

Adjust sender and recipient permissions , ensuring only authorized users can send and receive faxes.

Notify the billing department of any account changes.

Customer Support & Communication

Speak clearly and professionally while assisting customers with technical issues.

Maintain a positive, upbeat attitude while providing solutions.

Document solutions and keep detailed records of support interactions.

The Profile

Who You Are

Tech-Savvy & Problem-Solver – You understand email and eFax technologies and can troubleshoot basic PC issues.

Strong Communicator – You explain technical issues in simple terms and provide clear guidance .

Highly Organized & Detail-Oriented – You keep track of multiple accounts and ensure accuracy .

Self-Motivated & Eager to Learn – You’re always looking to expand your knowledge in IT and telecom systems .

The Employer

We are a New York-based VoIP phone company that helps businesses stay connected with phone systems, eFaxes, and full telecom support . Our clients rely on us for smooth communication, troubleshooting, and exceptional customer service .