Appointment Setter (DM & Phone)

ROLE SUMMARY

ABOUT THE COMPANY

Moment Physical Therapy and Performance is a New York City-based clinic redefining what physical therapy should feel like. With a focus on delivering top-tier, out-of-network care, Moment works directly with clients—no insurance middlemen—providing highly personalized treatment experiences that combine strength training, rehab, and performance coaching. Founded by Dr. Andy Fata-Chan, the company has grown into a multifaceted brand, including a mentorship and education platform for physical therapists and a coaching business for clinicians launching or scaling their own practices. Across all its verticals, Moment is driven by a mission to help people unlock their full potential—whether that's in the clinic, the classroom, or the business world.

ABOUT THE ROLE

This role plays a key part in amplifying the impact of everything Moment is building—primarily within the core physical therapy practice, with some involvement in the Go Getters Coaching and Moment Education brands. As an Appointment Setter, you’ll be the first point of contact for leads coming in through Instagram and warm phone inquiries—helping guide potential clients from content engagement or inquiry to connection, and ultimately, conversion. By managing DMs, comment sections, and follow-up phone calls, your work will directly influence community growth, lead generation, and revenue. You’ll have the opportunity to work closely with the Head of Operations and leadership team focused on systems, learning, and development—meaning you’ll not only contribute, but grow

This position is perfect for someone who :

Enjoys connecting with people through thoughtful conversations

Pays attention to detail and communicates clearly

Is organized and dependable with their time and workflow

Feels confident learning new tools and systems

Wants to support a mission-driven business focused on health and education

Is naturally curious and always looking for ways to improve

ROLE RESPONSIBILITIES

INBOUND DM LEAD MANAGEMENT

Own the daily responsibility of managing DMs across Moment’s Instagram channels to nurture leads and book appointments.

• Monitor and reply to DMs from followers and commenters across 3–4 Instagram accounts
• Qualify inbound leads by asking a structured set of discovery questions
• Transition leads from interest to action (newsletter signups, call booking, cohort enrollment)
• Tag and track leads based on interest type (coaching, physical therapy, education, etc.)
• Identify and escalate high-priority leads to the internal team when needed

PHONE-BASED APPOINTMENT SETTING & FOLLOW-UP

Handle both inbound and outbound phone communication to ensure no lead is left behind.

COMMENT ENGAGEMENT & COMMUNITY MANAGEMENT

Engage with comments and foster community around new and existing content.

SCRIPT & TEMPLATE OPTIMIZATION

Work with the founder to refine DM scripts and discover what's working.

PROCESS IMPROVEMENT & REPORTING

Help build a replicable and scalable outreach system.

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

PREFERRED ("NICE-TO-HAVE") QUALIFICATIONS

ROLE SPECIFICATIONS

RECRUITING PROCESS

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to :

[email protected]